File a complaint with Smart Gym Store
At SMART Gym Store, we strive to provide you with the best possible experience when it comes to smart home gym equipment and fitness products. However, sometimes things don't go exactly as planned. We're sorry to hear that, and we'd be happy to work with you to resolve the issue.
Not satisfied with a product, delivery, or our service? Let us know. We take every complaint seriously and always look for a suitable solution.
How can you file a complaint?
Do you have a complaint about your order, our service, or a specific product? We recommend that you first submit your complaint directly to us. You can easily do this by sending an email to:
Please state clearly in your email:
✓ your name and order number
✓ a clear description of the complaint
✓ any photos or additional information
The more complete your report, the faster we can help you. We will confirm receipt of your complaint as soon as possible and aim to respond substantively within 14 days.
Our complaints procedure
At SMART Gym Store, we have a transparent and thorough complaints procedure. Once we receive your complaint, we will carefully review it and contact you for further information if necessary.
We always strive to find a solution together. This could include:
✓ a replacement of a product
✓ a repair
✓ a refund
Customer satisfaction is our top priority. Even in the event of a defective product or transport damage, we strive for a quick and fair solution.
Not satisfied with the solution?
If our internal complaints handling process does not lead to the desired result, you can submit your dispute for independent mediation via WebwinkelKeur .
You can use a dispute resolution system through this organization. More information about filing a dispute can be found on the following page:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
We are happy to help you
Do you have questions about our products, warranty terms, returns, or delivery? Feel free to contact us. Many questions can be resolved quickly before they become a formal complaint.
At SMART Gym Store, we believe in personal service, clear communication, and lasting customer relationships. Your feedback helps us continuously improve our service and product range.
We are here for you.